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HOW TO BOOK YOUR HOLIDAY
Before making your booking, please read the holiday and grading description, as well as our booking conditions below. If you have any doubts or questions do please contact us; we are always happy to advise and help you select the trips best-suited to your interests and fitness level. Contact us at: phone/fax +44 (0)1854 612628 or email us
Book on-line: by using our secure online booking form
Book by post: Click here to print a form. Please complete and sign the form and send it, together with a £50 per person deposit (£100 per person for The Faroes & Great Glen Barge holidays), to North-West Frontiers Ltd, Tigh Na Creig, Garve Road, Ullapool, Ross-shire, IV26 2SX Scotland. Alternatively, you can fax (+44 (0)1854 612 628) the bookingform or reserve a place over the phone and pay your deposit by using your credit/debit card. However, if you book by phone you still need to send us a completed booking form. We accept Sterling cheques (please make payable to North-West Frontiers ltd), or credit/debit cards including Visa, MasterCard, Switch and Delta
On receipt of your booking and deposit we will post or email you a written confirmation letter, further details about your holiday, what to bring, information about accommodation in Inverness/Fort William, travel and holiday insurance information (UK residents only).
The balance payment for your holiday must reach us 6 weeks before the departure date. The date your balance is due will be on your confirmation letter. We prefer to recieve the balance of your holiday by debit card (Switch or Delta). Balance payments made by credit card are subject to a surcharge of 2% (UK residents only).
BOOKING CONDITIONS
Please print these booking conditions and keep for your records.
Contract. On booking you will make a contract with North-West Frontiers Ltd (hereinafter called 'we'). Our registered office is Tigh Na Creig, Garve Road, Ullapool IV26 2SX and registered number 196035
To secure a booking. We require a non-refundable deposit of £50 per person (£100 per person for The Faroes & Great Glen Barge holidays) in order to confirm a booking (or full payment if your booking form is received within 6 weeks of departure). After we have received your booking form, your deposit will be returned only if your choices are fully booked. Clients will be deemed to have read and understood the Booking Conditions and to have signed the declaration on the booking form. Acceptance of the Bookings Conditions is implied when a booking is made and this constitutes the termination of our liabilities. This agreement is subject to interpretation according to Scottish law in a Scottish Court.
Holiday price. The prices on our website and in our brochure are correct at the time of publication (November 2003). We reserve the right to change our holiday prices at any time, before we enter into contract with you.
Security of pre-payments. In order to comply with the EC Package Tour Regulations, your holiday pre-payments are paid into a secure bank account and are not withdrawn until the completion of your holiday. You can book with us in confidence that all monies paid to us for your holiday are fully protected.
Alterations. If you wish to alter your booking, we shall do our best to help. Any changes that take place at least four weeks before the departure date of the original holiday will be charged at £30 per person per amendment to cover administration costs. Changes made within four weeks of departure will be treated as a cancellation of the original booking.
Cancellation by you. Should you need to cancel your holiday, you must inform us in writing. We will charge the full holiday cost if we receive your written cancellation within less then 42 days of the departure date.
Cancellation by us. We reserve the right to cancel a holiday in any circumstances (for example when we fail to have the minimum number of bookings required for running the trip), in which event a full refund will be made. However, we will not cancel your holiday less than six weeks in advance of the holiday start date, except for reasons of force majeure.
‘Force Majeure’. We will not pay you compensation if we have to alter or cancel a holiday, travel arrangements or accommodation because of adverse weather conditions, government intervention, natural disasters, strikes, war, riots, flight/transport delays or other such happenings.
Medical conditions. You must let us know if you suffer from any important or relevant medical conditions.
Accommodation. In arranging accommodation, we are acting as your authorised agent and payment remains your responsibility although we agree to make it on your behalf.
Responsibility. In the interest of safety, clients must agree to abide by the decisions of the group leader, who represents North-West Frontiers. If, in the leader's opinion, your behaviour or equipment is detrimental to the safety, enjoyment or welfare of the group, you may be asked to leave the holiday without any right to a refund. If you undertake independent travel (for example on the free day) we are not responsible for your actions. Your booking is accepted on the understanding that you realise the hazards involved in a walking holiday and that you come at your own risk. We cannot accept responsibility for any loss, damage or injury occurred. All baggage and personal effects are at all times at the client's risk. You should take out holiday insurance to cover cancellation, personal accident, illness, repatriation and loss of possessions. We provide details of a suitable policy when we confirm your booking (UK residents only).
Complaints. In the unlikely event that you have a complaint whilst on holiday, this should be brought to our attention immediately so we can try to resolve the situation straight away. Should it not be possible to settle the matter instantly, you should write your complaint to us within 7 days after completing your holiday.